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Terms & Conditions

Shipping Policy

Shipping cost will be calculated based on total weight or dimension weight, whichever is higher.

Lost / Damaged Parcel

Scuba Symphony is not responsible for lost or damaged parcels. All items ordered are double checked before packing. Pictures with date and time stamp in the EXIF data will be taken before packing your items and will be kept in our files for 7 years.

Delivery time

For in stock item, we ship out on the same day upon receiving your payment before 3.00pm Malaysia time. Delivery time will depend on your chosen courier, the fastest is Fedex, followed by EMS and the cheapest but slowest is standard parcel. The latter can take up to 8 weeks or more! Tracking is available only for Fedex and EMS, for standard parcel tracking is available only up to departure of the tracked parcel from Malaysia.

For special order items and back orders, please allow TWO- SIX WEEKS for delivery, as some products are special ordered from various suppliers worldwide.


- Scuba Symphony will not be held responsible for any damaged/missing/loss product(s) sent through 3rd party shipping service. It is your responsibility to select a shipping carrier that will deliver your order to you in a timely manner.

- Great care and packaging has been taken preparing your orders prior to shipping. We do not accept any returns once the order has been sent out.

- All sales are final. All shipments are 2x checked and digitally weighed prior to shipping.

- Scuba Symphony is not responsible for losses that occur after shipments have left our warehouse.      

- Please inspect your packages for damage and if you suspect that your packages have been opened , request an inspection with an  official from the delivering agency prior to your acceptance of the shipment.   

- Any claims for shipping damages have to be made with the carrier that is delivering your shipment. 

- Scuba Symphony can not be held responsible for the actions of others in the course of your shipment.      

- It is your responsibility to select the method of shipping that is most likely to get your shipment to you in a timely and cost effective manner, if your shipment gets lost, Scuba Symphony is not responsible for replacing your shipment. 

- All product warranty  ( if any)  terms and conditions follow strictly manufacturer's protocol. You are responsible for registering   the warranty if required by manufacturer. Failure to do so will result to warranty VOID.

- Warranty claims are to be made   DIRECTLY to the manufacturer and you are the bear the shipping charges BOTH ways. Should you require our assistance in the warranty claim, a nominal handling charge on top of the shipping charges will be imposed to you.    

Dive Trip/ Dive Courses Bookings

- All dive trips are based on twin share accommodation unless otherwise stated

- Transfers if included are in most cases to and from destination airport/jetty unless otherwise stated     

- Scuba Symphony reserves the right to change/cancel any trips due to unforeseen circumstances       

- Scuba Symphony is not responsible for any extra charges/losses due to unforeseen rearrangement of  travel options   

- Unclaimed dives/ nights/meals in the packages are not refundable or transferable       

- Deposits are not refundable

Warranty Policy

Products in can be categorized into the following warranty categories:

- Original manufacturer's warranty

Product is covered under original manufacturer warranty. Buyer will be provided with the official warranty card by the manufacturer. In case of warranty claim, buyer must send the product directly at buyer's costs.

- No warranty

No warranty whatsoever is provided

Conditions of Use


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